Retrun & Exchange Policy

 
 

At Onexa, we prioritize hygiene, comfort, and customer satisfaction. To maintain the highest hygiene standards, we have a strict return and exchange policy for our underwear products.

Return & Exchange Eligibility:

  • Due to hygiene reasons, we do not accept returns or exchanges on underwear once the packaging has been opened.
  • If you receive a wrong, defective, or damaged product, you can request an exchange within 7 days of delivery.

Conditions for Exchange:

  • The product must be unused, unworn, unwashed, and in its original packaging with all tags intact.
  • Requests must be made within 7 days of receiving the product.
  • Exchanges are only available for size or defective products.
  • Refunds are not provided; only exchanges or store credits will be issued for eligible cases.

How to Request an Exchange:

  • Contact our customer support at support@onexaindia.com/ 7387879755 within 7 days of delivery.
  • Provide your order details along with clear images of the issue.
  • Our team will review the request and guide you through the process.